How can we help?

On your phone, and nowhere else. We don’t have a copy and can’t read them.

If iCloud Backup is on, restore your new iPhone from that backup and your du’as come with it.

You can also go to Settings, then Data, then Export backup, and keep the file somewhere safe. On the new phone, Import backup brings it back.

Guided Du’a is the one part of the app that uses our server, so it needs an account. Sign in with Apple, and you can hide your email if you like.

Signing in gives you some to try. Premium gives you more each month. The app always shows how many you have left.

Check that notifications are on for My Dua Diary in your iPhone’s Settings, under Notifications. Then open My Dua Diary once, so it can book the next few days.

Open the Premium page and tap Restore purchases, at the foot of the page. Use the iPhone signed in to the Apple Account you bought it with.

In the app, go to Settings, then Account, then Delete account. It deletes your account and everything we hold about you, straight away.